Guides
& Manuals
OfficeRnD Guide
Overview: Navigating OfficeRnD
The OfficeRnD Guide serves as your roadmap to mastering workspace bookings and management. From initial setup to advanced booking techniques, this guide ensures a smooth, productive experience.
User Account Setup
- Receiving and accepting your welcome email.
- Creating a secure password and activating your account.
Navigating the Platform
- Understanding the homepage layout and functionalities.
- Managing your account settings and preferences.
Booking Process
- Booking workstations and meeting rooms via the Office Map.
- Modifying or cancelling bookings with ease.
Access Control on Booking Day
- Starting your day: Accessing the office and your workstation.
- Ending your day: Procedures for a smooth handover.
Troubleshooting and FAQs
- Addressing common questions and platform issues.
- Guidance for non-appearance, vacation reservations, and access difficulties.
Embrace the full potential of OfficeRnD to optimize your workspace utilization and enhance collaboration across teams.
How to use the ticketing system
Overview: Efficient Ticketing System Usage
Our Ticketing System is designed to streamline issue reporting and resolution, ensuring timely support and maintenance. Essential practices for effective use include:
- Issue Reporting: Clearly describe the issue, providing all necessary details and screenshots to help the support team understand and address the problem efficiently.
- Priority Setting: Appropriately categorize the urgency of your ticket to ensure critical issues are addressed promptly.
- Follow-Up: Use the ticketing system's tracking feature to monitor the progress of your request and provide additional information if needed.
- Feedback: Upon resolution, provide feedback on the resolution process to help improve service quality.
- Knowledge Base: Utilize the system's knowledge base to find solutions to common issues before submitting a ticket.
Adopting these practices enhances our ability to resolve issues quickly and maintains our operational efficiency.