HR Service Level
Agreements
(SLAs)

Category Description Resolution Time
Benefits Enrollment Request to enroll in or change benefits plans 1 week
Carta de Renta Requests for tax forms 1 week
General Inquiry Handling general questions and inquiries 2 days
Leave Requests Submission of requests for leave of absence 2 days
Medical Leave Submission Submitting evidence for medical leaves 2 days
Policy Questions & Clarifications Requests for clarification on company policies 2 days
Salary Discrepancies Reporting and resolving discrepancies in salary payments 2 days
Salary Letter Request Request for a letter stating the employee's current salary 1 week